Prevail Solutions Mental Health Inc. formally launched its public Mental Health Monitoring service on June 1, 2020. The service was designed to support better mental health outcomes for Public Safety Personnel (PSP) in the province of New Brunswick. With the use of an electronic mental health monitoring tool, the staff at Prevail is able to monitor the well-being of PSP, inform individuals when there may be a concern, and connect them with professional resources in a timely manner when warranted.

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The idea for Prevail Solutions mental health monitoring services began with Liane Vail, a retired member of the RCMP. Working as a police officer in various roles for more than two decades, Liane was exposed to several traumatic events throughout her career and experienced psychological injuries as a result. As was the case with many of Liane’s colleagues, the impact on her mental health was so insidious that for many years she was unaware that there was a concern. It wasn’t until she went to work in the Health Services unit that Liane realized the toll that operational stress injuries had on the mental health of police officers everywhere. What also became apparent was that most of these officers were not seeking treatment -either because they were unaware they had a problem or because of the stigma surrounding mental health.

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It wasn’t until Liane retired and continued her passion for promoting resilience with the Mental Health Commission of Canada(MHCC)that she was provided with the opportunity to find a way to address this gap. While teaching, she was accepted as a participant in the MHCC’s SPARK Training program. She was required to develop an innovative approach to supporting mental health in her community to complete the training. The result was creating of an online screening tool in 2019, designed to optimize the mental health and well-being of the employees at the Fredericton Public-Safety Answering Point (911 Dispatch) over one year. After a successful launch and later a traumatic community event, the City of Fredericton expanded the services to include coverage for all of their first responders. The partnership continues to this day.

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